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Over the last few years, there has been a radical transformation in business processes and functions as businesses have increasingly transitioned to using cloud-based services and turned away from their use of traditional physical infrastructures.

If you’re a small business owner, chances are you have your hand in almost every part of your business. You probably wear many hats, like key decision maker, employee, stakeholder, investors, risk manager, etc. Above all, you realize there is little to no margin for error when it comes to your business.  

So you’re looking to make the move to the cloud. You’ve done your research, your cloud provider seems super reputable and it even checks off all the boxes from a technical perspective. The service is cost-effective and seems to be the perfect fit! Fast forward and you  need help troubleshooting only to get an answering service every time you call your provider’s support line. You’re frustrated, your boss is frustrated, and your customers might even be frustrated. Unfortunately, this is a very real scenario that many companies face when moving to a cloud solution. It works great until it doesn’t and when it doesn’t you need to be sure you can get your system up and running quickly without having to navigate an answering service. Here’s 5 reasons why having a cloud provider with good customer service is important:

Over the past several years, there has been a significant increase in cloud adoption. As more businesses see the benefits of the cloud such as cost savings, easy scalability, and improved performance, they have shifted away from traditional physical data centers and network infrastructure. In 2017, the global public cloud market was $146 billion; this figure is expected to rise to $178 billion in 2018. In addition, the global public cloud market is expected to grow at a compound annual growth rate (CAGR) of 22 percent.

The use of the cloud is rapidly becoming the gold standard for data storage and management by businesses. There has been an exponential increase in the number of companies that have migrated their data to the cloud over the past few years. At present, at least 96 percent of all organizations use the cloud in one form or another.

High profile data breaches and leaks have brought a lot of attention to cyber security of late. With so much information now stored in the cloud, many people are naturally concerned about how to prevent data leaks. Although, in many ways, cloud storage is more secure than traditional on-site storage, there are still concerns. Here are seven good ways to make sure that your cloud data is secure:

Do your IT concerns keep you up at night? Fears of unexpected downtime, lost data and cyber threats can be enough for anyone to lose sleep over. With the cloud, you can rest easy knowing your data is safe. Cloud service providers work around the clock to address risk areas for the cloud and proactively resolve them. Cloud data centers can also put into place certain compliance regulations to further add to your peace of mind.