Human error isn't a rare occurrence. In 2017 Amazon experienced an outage of its S3 servers due to a typo by an Amazon employee. Also in 2017, a British Airways engineer caused a data center outage resulting in the cancellation of 400+ flights. The Uptime Institute claims that 70% of data center outages are caused by human error. In fact, it has become the leading cause of data breaches for companies worldwide. While human error is the most common culprit of data center downtime, it's also the most preventable.
In the cybersecurity field, we often focus on the technical causes and methods by which cyberattacks are carried out, new developments, and vulnerabilities that need to be addressed. However, that’s only half the battle when addressing (or preferably, preventing) a cyberattack.